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Sales & Customer Service Associate

Overview:

Do you love helping others?

Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy of West Bloomfield, MI. Massage Envy is the leader in accessible massage and skin care. As a sales and customer service associate at our West Bloomfield Envy, LLC,franchised location, you'll join a wellness community that's 35,000 strong. And you have a meaningful role to play as you:

  • Help clients understand the benefits
    of regular massage, skin care and stretch.
  • Establish relationships with members and guests
    to grow and retain a client base.
  • Connect clients with retail products
    that improve, enhance, and extend the positive impact of the services they receive.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you
    including free monthly massage and facial services, healthcare, 401 (k) and paid time off for our full time team members.

  • A healthy compensation plan
    that rewards your hard work with a good wage plus sales incentives and regular contests.

  • A dynamic, energizing environment
    where you're consistently challenged, never bored.
  • Training
    to help you grow and refine your sales and customer service skills.

What We'll Accomplish Together

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is converting guests to members, retaining members, driving retail sales, and delivering an amazing experience. This includes:

  • Providing outstanding customer service
    by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.
  • Promoting the value of total body care
    by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.
  • Driving member retention
    through outreach via phone and email to current members.
  • Upholding the Massage Envy core values
    of optimism, gratitude, excellence, consistency and empathy.
  • Protecting our workplace culture
    by recognizing and supporting team goals and building positive relationships with team members.

What it Takes to Succeed

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:

  • Sales superstars
    who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. Bonus points for previous retail or sales experience.
  • People of integrity
    ready to champion the well-being of members, guests, and team members and do the right thing (even if it isn t the easy thing).
  • Smart and savvy
    with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of customer service
    who makes everyone they interact with feel valued and supported, whether in person or on the phone. Bonus points for previous customer service experience.
  • Fast on their feet
    with the ability to think critically, juggle multiple tasks, and set priorities.
  • Great teammates
    who can work well with other in a fun and fast-paced environment.
  • Supporters of total body care
    with a general knowledge of massage and skin care services.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to put your amazing sales and customer service skills to work to help people feel their best, we can't wait to meet you.

Massage Envy Franchising, LLC ( MEF ) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.



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